enterprises or companies offering services or products to private
and commercial consumers. These service providers cover the most
diverse range of industries. However, only companies offering products
or services are listed here. Companies manufacturing products are
not featured. In other words you will be able to find garages and
car dealerships but no car manufacturers, for example. Similarly
in the “Service Providers” section you will be able to
find an insurance agent, for example, but not the insurance company
or its products.
Individual products, for example your vehicle or insurance policies,
can be reviewed in the “Products” category.
TITTOS users can view reviews by other consumers relating to all
featured service providers. Here are examples of such reviews:
Although TITTOS also allows anonymous reviews, these are held in
lower regard. Anonymous reviews are marked as such. Their presence
on the page can be activated or deactivated separately by the user.
Why you should register: TITTOS would like to promote or encourage
dialogue between customers and service providers. However, no user
or service provider can access the personal information of another
user or service provider. All personal information is securely protected
and can only be accessed by the TITTOS administrator (data protection).
To enable interaction, a registered user may allow their specified
name or username to appear with a review. Registered users may also
agree to receive e-mail replies from registered service providers,
manufacturers or other users. Registered users may change these
preferences at any time. See an example of
user registration
One of TITTOS' goals is to create a dialogue between consumers
and service providers. On the one hand TITTOS gives consumers the
right to point out problems and suggest improvements on a public
platform. To ensure fairness, TITTOS also grants the criticised
party the right to respond to the criticism. For this to be possible,
each service provider must register. Registration prevents people
from abusing the freedom of expression granted by TITTOS for their
own amusement.
Each registered user can decide how they wish to receive replies
or comments from service providers. The reply may be posted online
or can be sent directly to the user via e-mail. (Please note that
the user's personal e-mail address will never be listed on the site).
The criticised service provider or enterprise can also decide whether
their reply or comment is
placed online
e-mailed directly to the specific registered user (provided
the user has agreed to this)
Please note that, under certain circumstances, the administrator
reserves the right to delete a message. This can, for example, occur
if doubt arises over the criticism's authenticity. Reviews may also
be deleted if they do not correspond with the principles of TITTOS.
The deletion is communicated to registered users. Users whose messages
are deleted on several occasions may have their account closed by
the administrator.
Service providers that would not like to be featured on TITTOS can
be removed from the database. In this event any further reviews
or votes relating to this service provider will not be added to
TITTOS. TITTOS would like to point out that the following reference
will then appear with the service provider's name:
"This enterprise would not like to be reviewed on TITTOS."
To ensure neutrality, each user is given the opportunity to submit
and retract reviews. However, if a user contravenes the principles
laid down by TITTOS, their account will be closed.
TITTOS, itself, does not test any products or services. But, by
allowing multiple reviews of a particular product or service, TITTOS
does enable other users to test a review. This allows users to determine
whether a service provider has asked its customers to provide overly
positive reviews. The result is that users will be informed if a
service provider tries to manipulate a review. The most effective
way of "manipulating" a review is still to offer the customer
the best service possible.
Only the opinions of private consumers are considered for the reviews.
TITTOS does not exert any influence on the reviews. Comments with
insulting or reviling content that offend the principles of TITTOS
are immediately removed when discovered. If you come across such
comments, please alert TITTOS of their presence.
Any enterprise fitting one of the categories in the industry list
and originating from one of the listed countries can be listed free
of charge. Companies can also list themselves.
However, for the sake of fairness, TITTOS does not appreciate exaggerated
self-evaluations. TITTOS prefers an enterprise to ask its customers
for honest and unbiased reviews on a voluntary basis. Each enterprise
can make printouts of the TITTOS Infocards
and hand them to its customers. This approach also ensures that
all expenses connected to traditional customer opinion polls are
cut down in the future.
Basic registration with TITTOS costs nothing. For additional possibilities,
further information and advertisement options, please see the current
price list. Please note that advertisements do not have any
influence on the reviews shown.
Criticism is only effective if it actually reaches the company
concerned. So, it is in the interest of consumers to make the particular
enterprise aware of reviews on TITTOS. This is especially important
for enterprises not yet registered with TITTOS.
There are several ways to alert companies of their reviews:
Enter the correct email address for the enterprise
Enter the correct fax number for the enterprise
Print out the Infocard (link to Infocard). Hand it to enterprises,
for example when checking out of a hotel or paying a bill. Alternatively,
send it to them via mail, fax or e-mail.
2008 TITTOS Tell It To The OtherS South Africa (Pty.) Ltd., South Africa. All rights reserved. Reviews do not reflect the views of TITTOS. No responsibility is taken for the accuracy of this information.
